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SuperCow · 04-12-2004, 11:27

Despite NTL's promised speed changes I'm still on 600K (instead of 750K). My D/L speed haven't changed and are still slightly under 600K (using Dan Elwell's Broadband Speed Test). What's worse is that NTL now has taken offline the "postcode checker" page that was supposed to tell you when the upgrades would take place (you know the one that said September, then October, then November...!). I even tried to send them an email through their automated customer support form online but guess what? A couple of days later I received a delivery failure email.
I guess my action is are there any others still not upgraded to 750K? Do I need to spend 20 mins on the cable modem hotline to get this fixed? Any advice would be appreciated.
OK forgot to say I was in the Hemel Hempstead area, and my cable model is a Terrayon (if that helps).

04-12-2004, 11:27	#1
SuperCow Inactive Join Date: Dec 2003 Location: Hemel Hempstead Posts: 18	Still on 600K... Despite NTL's promised speed changes I'm still on 600K (instead of 750K). My D/L speed haven't changed and are still slightly under 600K (using Dan Elwell's Broadband Speed Test). What's worse is that NTL now has taken offline the "postcode checker" page that was supposed to tell you when the upgrades would take place (you know the one that said September, then October, then November...!). I even tried to send them an email through their automated customer support form online but guess what? A couple of days later I received a delivery failure email. I guess my action is are there any others still not upgraded to 750K? Do I need to spend 20 mins on the cable modem hotline to get this fixed? Any advice would be appreciated. OK forgot to say I was in the Hemel Hempstead area, and my cable model is a Terrayon (if that helps).