Quote:
Originally Posted by ajayahmed
This thread is so saturated I only got up to page 10 and had to stop in horror and sign up to this forum to make this post..
I know you're probably just in technical support because otherwise you would have apologised on the sales reps behalf but I hope you know that in contractual terms, anything a rep offers is legally binding. A customer can terminate a contract if what's told is not offered and even claim back what's already been paid. It doesn't have to be in writing. I sincerely recommend you contact your own legal department and take a crash course, it's not too late to be schooled.
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Do re read what I posted last year and what you posted above as it is a fact that all equipment is owned by Virgin Media and therefore they will replace outdated equipment for free with no change whatsoever to your package or bill, why would a legal department need to be spoken to for such a simple fact.
You went of at a tangent that has nothing whatsoever to do with the question.
By the way I no longer work for the company as they made all of the Albert Dock Liverpool office redundant.