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Originally Posted by ajayahmed
This thread is so saturated I only got up to page 10 and had to stop in horror and sign up to this forum to make this post..
I know you're probably just in technical support because otherwise you would have apologised on the sales reps behalf but I hope you know that in contractual terms, anything a rep offers is legally binding. A customer can terminate a contract if what's told is not offered and even claim back what's already been paid. It doesn't have to be in writing. I sincerely recommend you contact your own legal department and take a crash course, it's not too late to be schooled.
Edit: Apologies for not adding anything of much value on the topic. I have the "Superhub" on 50Mb and I have never had much problems. I recently signed up to BT Infinity before Virgin Media introduced traffic management on their 50Mb and found that although network routes were generally shorter than the Virgin Media connection, the Virgin Media connection was more stable and had better throughput. After the traffic management was introduced, I have never had a problem. I cancelled my BT Infinity within 5-6 days but had to pay for what I used. Just remember, Virgin Media has cables underground, BT uses telegraph poles. Which would you trust?
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Why would he apologise? and I don't think we have anyone from Tech support that posts here now, Ben certainly is just anything.