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General Maximus · 17-04-2012, 18:37

you'll all defo connect to the same street cabinet. The problem you have got is that if they have identified an area fault, no matter whether it is the same problem your neighbour has got or not, they wont book techs because they'll assume it is a waste of time and fixing the area fault will solve 90% of all calls. If you continue to have a fault once the area one has been resolved then they'll look into it for you. If I was your neighbour, I would ring them back, ask them what the eta is for the area fault resolution and if it is more then 3 days I would tell them that my neighbours have no problems and demand a tech come out.

17-04-2012, 18:37	#2
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: No BB br3/br4 Kent you'll all defo connect to the same street cabinet. The problem you have got is that if they have identified an area fault, no matter whether it is the same problem your neighbour has got or not, they wont book techs because they'll assume it is a waste of time and fixing the area fault will solve 90% of all calls. If you continue to have a fault once the area one has been resolved then they'll look into it for you. If I was your neighbour, I would ring them back, ask them what the eta is for the area fault resolution and if it is more then 3 days I would tell them that my neighbours have no problems and demand a tech come out.