Quote:
Originally Posted by Risco
Little tip, you now have a good engineer who actually knows what they are doing. If you ask, he should be able to provided you with his mobile number if the issues arises again which saves you messing about calling faults. Good engineers are few and far between @ Virgin so when you get one, you wanna keep hold of him!
Glad you are getting it sorted, it infuriates me that it takes constant moaning and credits and useless calls to offshore to fix what is clearly a problem their end!
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Yes I have his number. He asked us to text him if it drops again between and times. We did and he replied in the same day with the diagnosis from the local network guys. But unfortunately hes moving to a different part of the company and country in a few weeks. The one before that also left his number but offshore said it was a wider area fault so we told him that with the reference so we felt obliged to contact support again.
He did say while he still in the area and it happens after the fix to contact him directly and he will sort it out!