Quote:
Originally Posted by Nopanic
Wasn't the 100Mb team just the 2nd line team in Liverpool ? who have now gone ?
As far as I know support for 100Mb is just the same as the other services
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I dont think so. I'll admit that they know what they are talking about. When I had the joys of a 3 hour phone call with them in November and a remote assistance session they were using netstat, ping and looking at the properties for my network card and stuff. I still got the impression they were 1st line though because when they couldnt work out why my shub wouldnt pull more than 36mbit they kept putting me on hold and going to 2nd line who said there was nothing wrong with the network or shub and it was naturally my pc which was at fault. When they sent me a 2nd shub which didnt work I rang tech support and they said they could only deal with up to 50mbit and would transfer me to the 100mbit peeps. They are/were 2 different teams but I still think they are 1st line though, only these dudes actually know something
Quote:
Originally Posted by Nopanic
You know Jenny is a bot right ?
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No, I thought it was really somebody called Jenny who was being paid to help us important VM customers