Quote:
Originally Posted by broadbandking
As I am getting shocking speeds on my 100Mb service everytime I get through to techincal support they can't do anything and pass me to the 100Mb team which I am starting to think they don't actually exist because both times I have been left on hold for 50 minutes plus.
Shocking service from VM at the moment, has anyone got a number I can contact the 100Mb team directly and what there opening times.
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Wasn't the 100Mb team just the 2nd line team in Liverpool ? who have now gone ?
As far as I know support for 100Mb is just the same as the other services.
---------- Post added at 11:51 ---------- Previous post was at 11:50 ----------
Quote:
Originally Posted by broadbandking
I always had good service but I am getting annoyed now I just want a simple answer like yes your area is overloaded or your power levels are wrong so I can make a choice to either downgrade or get a tech out.
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PM me if you like, I'll get it looked into.
---------- Post added at 11:52 ---------- Previous post was at 11:51 ----------
Quote:
Originally Posted by General Maximus
Just done a bit of googling and had a look on the VM site and couldnt find anything. If you go to help & support though there is a live chat thing where you can "ask Jenny"  so you can always pick her brains and see if she has got a direct dial number and tell her you are peed off being kept on hold. |
You know Jenny is a bot right ?