Cable Forum - View Single Post - 50M What can cause this intermittent power level fault

Risco · 12-04-2012, 11:19

Don't believe ANYTHING offshore tell you, they lie all the time to get you off the phone. I have been having issues for the last 2-3months, and the only time I got any truth was from UK call centres.

My internet went down for 12 hrs the other day, I rang offshore and they said there was no area fault, and promptly booked me an engineer. I did not believe them, so rang up and demanded to speak to a UK manager. After a short wait, I was put through to one of the wonderful staff called Margaret in Glasgow. She confirmed that offshore was lying, and that there WAS an area fault, in this case a low SNR issue. It is supposed to be over 20 for the network, mine ubr was sitting @ 11.5. She could not understand why they had not seen the problem. I was also assured this was classed as a serious fault and would be fixed inside 5 days but probably quicker. My internet did return inside 24 hours and the fault was fixed.

Offshore are totally clueless, they should move all their customer service to Scotland as they are bloody great there!

12-04-2012, 11:19	#22
Risco Inactive Join Date: Sep 2009 Location: Maidstone Services: VIP; BB XL; TiVo 1TB; V+HD Posts: 674	Re: What can cause this intermittent power level fault Don't believe ANYTHING offshore tell you, they lie all the time to get you off the phone. I have been having issues for the last 2-3months, and the only time I got any truth was from UK call centres. My internet went down for 12 hrs the other day, I rang offshore and they said there was no area fault, and promptly booked me an engineer. I did not believe them, so rang up and demanded to speak to a UK manager. After a short wait, I was put through to one of the wonderful staff called Margaret in Glasgow. She confirmed that offshore was lying, and that there WAS an area fault, in this case a low SNR issue. It is supposed to be over 20 for the network, mine ubr was sitting @ 11.5. She could not understand why they had not seen the problem. I was also assured this was classed as a serious fault and would be fixed inside 5 days but probably quicker. My internet did return inside 24 hours and the fault was fixed. Offshore are totally clueless, they should move all their customer service to Scotland as they are bloody great there!