Quote:
Originally Posted by MacmillaN
Phoned Virgin yesterday regarding VIP Collection Package.
First thing first, they wanted me to pay for the installation costs.
Which i informed them that i had been a long serving customer and i see that you are offering free installs to new customers and that a person that lives two doors down got a call from Virgin themselves giving them improved services including the TIVO box with free install.
The person on the other end agreed and said that you will not be charged for the install, we will remove that from your next bill.
They allowed us to keep the V+ box and just to change the standard box for the TIVO box, He also mentioned that the modem would need to be changed to a Superhub. He booked everything for the 19th March.
I am just wondering if two different people will come in order to change the box over to a Tivo box and another one to change the modem over to a Superhub?
Also will Virgin provide a HDMI cable or is it best to have a spare laying around just incase they do not provide one?
Also how long does it take normally for the HD sky sports/movies to get added onto your Package?
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From the experience i had the same engineer sent out will setup your Internet/superhub and test power levels, check your phone line thats its in full working order and make sure all XL TV packages and HD sports and movies are working on your Tivo Box on the the of activation.
Please note though that when the engineer is setting up the Tivo it take a while to configure as it has to be registered with the server in America i think.
If you already have an HDMI cable then thats handy if not the engineer will supply one from stock they keep in the van.
Hope this helps.