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MacmillaN · 11-04-2012, 16:37

Phoned Virgin yesterday regarding VIP Collection Package.
First thing first, they wanted me to pay for the installation costs.

Which i informed them that i had been a long serving customer and i see that you are offering free installs to new customers and that a person that lives two doors down got a call from Virgin themselves giving them improved services including the TIVO box with free install.

The person on the other end agreed and said that you will not be charged for the install, we will remove that from your next bill.

They allowed us to keep the V+ box and just to change the standard box for the TIVO box, He also mentioned that the modem would need to be changed to a Superhub. He booked everything for the 19th March.

I am just wondering if two different people will come in order to change the box over to a Tivo box and another one to change the modem over to a Superhub?

Also will Virgin provide a HDMI cable or is it best to have a spare laying around just incase they do not provide one?

Also how long does it take normally for the HD sky sports/movies to get added onto your Package?

11-04-2012, 16:37	#177
MacmillaN cf.addict Join Date: Jan 2007 Location: Perth,UK Services: TIVO 500GB-V+ HD, TV Size XL +SKYSPORTS/MOVIES VIVID Phone Size M Posts: 171	Re: Virgin Media revamps its bundles Phoned Virgin yesterday regarding VIP Collection Package. First thing first, they wanted me to pay for the installation costs. Which i informed them that i had been a long serving customer and i see that you are offering free installs to new customers and that a person that lives two doors down got a call from Virgin themselves giving them improved services including the TIVO box with free install. The person on the other end agreed and said that you will not be charged for the install, we will remove that from your next bill. They allowed us to keep the V+ box and just to change the standard box for the TIVO box, He also mentioned that the modem would need to be changed to a Superhub. He booked everything for the 19th March. I am just wondering if two different people will come in order to change the box over to a Tivo box and another one to change the modem over to a Superhub? Also will Virgin provide a HDMI cable or is it best to have a spare laying around just incase they do not provide one? Also how long does it take normally for the HD sky sports/movies to get added onto your Package?