Quote:
Originally Posted by Arthurgray50@blu
This has been my argument with VM, we are NOT on a contract, so when we asked about getting a Tivo, they told us we had to pay £49.95 whatever.
And yet NEW customers get it FREE, (free install and activation) apart from £5.00 per month - tell me whats going on.  |
I can understand your frustration.
I've just been chatting with my brother and asked him to explain exactly how things went today, and how he got his box for free.
My brother called 150 and then went through to the choice to make changes to his package. He got through to a lady and told her he just received a mailshot showing all of Virgins new Collection packages. My brother then mentioned the VIP Collection especially caught his eye, and highlighted it was much better than the VIP20 package he'd taken out about 4 years ago. He then also mentioned as he is out of contract, how long would his new contract be if he decided to upgrade to the VIP Collection. From here the lady at Virgin reviewed his current package and highlighted all the benefits of the VIP Collection i.e. 100Mb broadband, TiVO etc....
The lady at Virgin was now into sales mode. My brother just positively reinforced everything the lady said. So when she mentioned 100mb broadband, he came across as being really impressed. When she mentioned 1Tb TiVo he asked questions about its functions and even stated he thought it was just the 500Gb box and how this package was a bargain. Basically my brother gave a verbal nod and a big thumbs up to everything the lady had to say.
At this stage my brother finally mentioned how much it would cost to upgrade, would there be any install fee or activation charge. The lady from Virgin stated as he was out of term for sometime and had remained loyal she would waive all fees and charges.
Pretty much my brother addressed this today giving the lady the impression that the cost and charge was the last thing on his mind, when in fact getting TiVo for free was the main reason for his call. He let the lady at Virgin go through all the sales pitch, and then he mentioned the cost at the end almost as if it had came to his as an afterthought.