[andy_m]

Personally I don't think Virgin credit their customers with much nouse. And probably rightly so. What's particularly disappointing is that they don't appear to credit their call centre staff with the ability to help out their stupid customers.

As far as I'm concerned it's a potentially exciting feature, and one I would consider myself capable of implementing without having to call for help. I posted here some time ago now that as soon as this feature was up and running I'd be replacing the v+ upstairs with my second TiVo. That was so long ago now that the monthly cost of this has since increased from nothing to firstly £3 and now £5. And so, despite wanting to use the feature, and despite being able to use it without overwhelming Virgin's call centre, I find myself struggling to justify paying a charge that wouldn't have applied had they simply let those that can, do.

I would suggest that those that can't probably aren't amongst those that are bothered.

Shame.