[djmagnifique]

I'm having absolute nightmare getting changed to the Premiere collection. Originally on 31st march I was called by virgin offering me the package but the call cut off when we were about to arrange for a superhub to be sent out as I only have a standard modem, i left it a few days to see if I gaot a call back but didn't so i decided to call retentions. The 1st person I spoke at retentions set me up on Premiere and said a superhub would be sent out. about 10 minutes after the call I lost my internet and it looked as if the 1st person had somehow tried to send a 60mb config file my modem. So after trying the usual rebooting of the modem and still not having any internet I called retentions back.

I explained to the 2nd person what I thought had happened and they agreed. They said that they would have to change me back to my previous package to get my internet back on and would call me back in a few days after I had recieved my hub to set me up on Premiere again. Thinking this was now all sorted out I waited for about 45 minutes for my internet to come back on doing the usual stuff again but nothing happened so called back again.

The 3rd person I spoke to confirmed that I had been put back onto my previous package but also said that the 1st person I spoke to had closed the sale down as if it was an office internal change of service that didn't require any new equipment. They then passed me through to faults to see if they could get me back online. They couldn't and booked an engineer, however the next day my modem came back to life so I cancelled the engineer.

I'm now waiting for the 2nd person to ring me back and i've still not recieved a hub yet.