Quote:
Originally Posted by BenMcr
If you go on Collections you get the new speeds now, because you are upgrading services and are commiting to a new minimum term contract in return.
So if you onto the VIP Collection you will get 100Mbit immediately (barring any SuperHub install if required). Same for the Premiere and Essential Collections - you will get the new download speed for the tier. The upload will then follow as part of the upgrade programme.
There is no circumstance where you should be refused a move onto a Collection due to broadband issues.
It's the retier where there is no 'quid pro quo' that are subject to the capacity checks and where you can be told no
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What do you mean by the last sentence, because I asked to be moved to the Premiere collection since it's essentially the same services I already receive, except I asked to be on Talk Unlimited and I have a V+ instead of a TiVO and they said it wasn't possible to upgrade me to 60Mb right now.