Quote:
Originally Posted by BenMcr
If you go on Collections you get the new speeds now, because you are upgrading services and are commiting to a new minimum term contract in return.
So if you onto the VIP Collection you will get 100Mbit immediately (barring any SuperHub install if required). Same for the Premiere and Essential Collections - you will get the new download speed for the tier. The upload will then follow as part of the upgrade programme.
There is no circumstance where you should be refused a move onto a Collection due to broadband issues.
It's the retier where there is no 'quid pro quo' that are subject to the capacity checks and where you can be told no
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I appreciate you taking the time to clarify this Ben however being told you can't get a collection package because your area doesn't offer 60Mb BB is not acceptable. I'm sure others like myself would be willing to accept staying with 50Mb for the duration if it meant getting access to the new packages.