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BenMcr · 04-04-2012, 16:46

If you go on Collections you get the new speeds now, because you are upgrading services and are commiting to a new minimum term contract in return.

So if you onto the VIP Collection you will get 100Mbit immediately (barring any SuperHub install if required). Same for the Premiere and Essential Collections - you will get the new download speed for the tier. The upload will then follow as part of the upgrade programme.

There is no circumstance where you should be refused a move onto a Collection due to broadband issues.

It's the retier where there is no 'quid pro quo' that are subject to the capacity checks and where you can be told no

04-04-2012, 16:46	#123
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Virgin Media revamps its bundles If you go on Collections you get the new speeds now, because you are upgrading services and are commiting to a new minimum term contract in return. So if you onto the VIP Collection you will get 100Mbit immediately (barring any SuperHub install if required). Same for the Premiere and Essential Collections - you will get the new download speed for the tier. The upload will then follow as part of the upgrade programme. There is no circumstance where you should be refused a move onto a Collection due to broadband issues. It's the retier where there is no 'quid pro quo' that are subject to the capacity checks and where you can be told no