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Broken Hope · 04-04-2012, 14:05

Whilst it's nice to see you finally got a result, it's not really mine, or any other customers job to know more about Virgin's services than their own customer service staff.

I was under the impression that anyone who signed up to these collections were getting the speeds advertised straight away, e.g if a new customer signed up for the premiere collection they were put on 60Mb, so why on earth can't I as an existing customer sign up to the premiere collection and also be put straight onto the 60Mb package, why must I have to wait for the double speed upgrade?

04-04-2012, 14:05	#116
Broken Hope cf.addict Join Date: Dec 2003 Posts: 171	Re: Virgin Media revamps its bundles Whilst it's nice to see you finally got a result, it's not really mine, or any other customers job to know more about Virgin's services than their own customer service staff. I was under the impression that anyone who signed up to these collections were getting the speeds advertised straight away, e.g if a new customer signed up for the premiere collection they were put on 60Mb, so why on earth can't I as an existing customer sign up to the premiere collection and also be put straight onto the 60Mb package, why must I have to wait for the double speed upgrade?