Well, still heard nothing. I don't know what they are playing at, but I have had issues with my TV On Demand, my broadband and now even my frickin voicemail is broken!
I rang them up again, and breathed fire in the direction of the poor customer service guy. I demanded they get their top guy to call me by Thursday at the very latest and before 10am as I have work. I also said I did not want to pay for any of my services, considering these issues have affected all bloody three! I took his name, and the time and threatened that if they did not resolve my issues I would take it to the highest possible point. So that means ofcom and CEO office. I will also be forwarding all this information to Watchdog.
I have been monitoring my connection with thinkbroadband for two weeks solid now, and have sufficient evidence of these issues. I did look in to moving to Bt, who offered me £36 a month for Infinity, although I would need to wait until enabled and it would be a free upgrade when it is. Sky on the other hand had £73.50 for the same package + the BT Infinity cost so the same as my current VIP. However the kicker is the £199 for second recording box, and is the only reason I have not left.
Someone really needs to stand up to Virgin and stop them over selling areas and invest in their network instead....
Current stats.....
