[sniper007]

I rang and spoke to a retentions guy yesterday. He used the following things against me:

1: Lied about how much up/down I use "on average" claiming hundreds of GB per month.
2: Claimed virgin are VERY competitive and basically harped on about how their broadband is amazing and nowhere else would get close.

I expained over and over that I don't care for the 50mb broadband (I do really) and that I mainly just wanted to go to sky to reduce costs and get slightly better TV. He just went round and round in a circle hapring on about how their broadband was amazing. I told him that ok that's all nice, but can I still cancel given you have risen prics on all three things and would I suffer cancelation fees as a result. Took me about 15 minutes for him to basically admit that yes "you can go down that road if you feel you must do". I said all I really want is for you to reduce the increase of £4.10 down to just £1 and I will stay with you. Couldn't give me any discount if I stayed on 50mb tier. If I came down to 30mb broadband he would discount it by about £8.
Not worth it to me.
I said I would consider my options for a day and then ring back if I decide to cancel.
He was pretty stubborn, polite, but stubborn. I basically told him I disagree with his findings of my broadband usage and he was quite intrusive as to what I use it for. lol. I was like...err stuff, now get lost.
Sky could be in my future....
Gonna give it some thought over next day.