Cable Forum - View Single Post - Superhub Superhub & Virgin Media Business

ccarmock · 18-03-2012, 12:07

Latest issues with the Business service.... The congestion causing poor performance has been improved greatly. Speeds of 48 Mb/s most of the time seem the norm again. Getting around 5.4 Mb/s up too which is good too.

However in Friday all day theer were drops and loss of sync. Suspected duff Superhub but then found to be due to a low SNR issue in the area. Supposedly fixed Saturday morning. Indeed the service was stable until Saturday evening and then overnight my think broadband graph shows lots of drops, then at 8 am dropped permanently with the blue light on solid on the Superhub. reboot fixes it.

Faults tell me they are seeing 50+ tunnel drops over the past 24 hours and I am likely to be suffering from a known firmware issue in the Business Superhub which causes a tunnel drop with UDP packets. I haven't experienced that with an IP Phone I have here, but do have a VPN tunnel setup too.

The person who diagnosed this as a firmware issue did say there are some limited field trials of a new version underway right now, so it may not be long before release.

The lady I am talking to in business complaints has arranged for me to be contacted by the team next week potentially to participate in that trial.

18-03-2012, 12:07	#249
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Superhub & Virgin Media Business Latest issues with the Business service.... The congestion causing poor performance has been improved greatly. Speeds of 48 Mb/s most of the time seem the norm again. Getting around 5.4 Mb/s up too which is good too. However in Friday all day theer were drops and loss of sync. Suspected duff Superhub but then found to be due to a low SNR issue in the area. Supposedly fixed Saturday morning. Indeed the service was stable until Saturday evening and then overnight my think broadband graph shows lots of drops, then at 8 am dropped permanently with the blue light on solid on the Superhub. reboot fixes it. Faults tell me they are seeing 50+ tunnel drops over the past 24 hours and I am likely to be suffering from a known firmware issue in the Business Superhub which causes a tunnel drop with UDP packets. I haven't experienced that with an IP Phone I have here, but do have a VPN tunnel setup too. The person who diagnosed this as a firmware issue did say there are some limited field trials of a new version underway right now, so it may not be long before release. The lady I am talking to in business complaints has arranged for me to be contacted by the team next week potentially to participate in that trial.