Thread: NTL Not interested in long standing customers
View Single Post
Old 03-12-2004, 23:18   #127
SMHarman
Inactive
 
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
Re: NTL Not interested in long standing customers
Quote:
Originally Posted by Chrysalis
SMHarman the problem is that isn't the company policy you was just lucky you got someone on the other end of the phone who has common sense. For a start customer turnover has admin costs(for account setup/deletion) and engineer costs (for installs) whilst giving an existing customer discount in return for new 12 month tie in is a lot more efficient and keeps the customer happy. I dont buy the excuse other companies do it so why cant we, why not be different and be good.
Fair point, the person at the other end of the line would also have seen that in the 4 years I have been a customer I have spent less than £1 on telephone calls from the NTL line, indicating how superflous it is to my needs (I have BT ISDN to home).
SMHarman is offline   Reply With Quote