Cable Forum - View Single Post - NTL Not interested in long standing customers

Chrysalis · 03-12-2004, 23:10

SMHarman the problem is that isn't the company policy you was just lucky you got someone on the other end of the phone who has common sense. For a start customer turnover has admin costs(for account setup/deletion) and engineer costs (for installs) whilst giving an existing customer discount in return for new 12 month tie in is a lot more efficient and keeps the customer happy. I dont buy the excuse other companies do it so why cant we, why not be different and be good.

03-12-2004, 23:10	#126
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: NTL Not interested in long standing customers SMHarman the problem is that isn't the company policy you was just lucky you got someone on the other end of the phone who has common sense. For a start customer turnover has admin costs(for account setup/deletion) and engineer costs (for installs) whilst giving an existing customer discount in return for new 12 month tie in is a lot more efficient and keeps the customer happy. I dont buy the excuse other companies do it so why cant we, why not be different and be good.