Thread: SD TV price rises
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Old 09-03-2012, 15:39   #846
paultrademark
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Re: TV price rises
Quote:
Originally Posted by borrissey View Post
WOW!!

Just rang Virgin up to ask about the extra charge, told them that I was told when I ordered my TiVO that the charge was per account not box. (I ordered my extra TiVO back in August had to wait for an install in november)
EDIT: I have two TiVOs
I had the same issue. I have 2 TiVo's, the 2nd one was ordered before the end of October but was installed on 2nd November.

Up till January bill, I was only charged for 1 TiVo (£3 per month) but noticed on my last bill in Feb it had went up to 2 TiVos (£6 per month).

Called them up and turns out there was an audit team going through the accounts and noticed I was only paying for one box (which I was meant to).
Anyway, a manager checked it all out and indeed I should have been paying £3 so I now get a recurring £3 discount on each bill to balance it out.
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