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Re: charged for everything!
I have had similar problems, my refresh date was the 29th instead of refreshing they removed my bundle and charged me for everything.
I spent an hour on the phone yesterday and was told it would be sorted. Checked my account today and the bundle has been put back on but they were still charging me £17.79 for usage over the weekend.
Another hour on the phone this morning and it has been sorted apart from a 30pence charge that they can't expalin. I also can't get a straight answer as to whether my contract has restarted or is still halfway through.
The Leap Year bug, I wonder if any other companies got caught out.
---------- Post added at 12:18 ---------- Previous post was at 12:03 ----------
As I clicked enter for my last post the phone went.
Nice lady explained what the problem had been and removed the 30pence charge as well as giving me next month free. I would say that was good customer service impressed that they rang back to be honest.
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