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okun69 · 05-03-2012, 22:25

This has also happened to both my daughters and my phone contract this evening! Just got off the phone from A Virgin Mobile Customer Service Manager and have been told that this is due to an IT error because of the Leap Year!
I was told that it was affecting all contracts. Not been told given any idea of when it might be fixed, no idea if they will be informing affected customers. It sounds like a complete and utter shambles!

05-03-2012, 22:25	#5
okun69 Inactive Join Date: May 2009 Location: Glasgow Services: Virgin Media Triple XL, 500GB Tivo, V+ Posts: 55	Re: charged for everything! This has also happened to both my daughters and my phone contract this evening! Just got off the phone from A Virgin Mobile Customer Service Manager and have been told that this is due to an IT error because of the Leap Year! I was told that it was affecting all contracts. Not been told given any idea of when it might be fixed, no idea if they will be informing affected customers. It sounds like a complete and utter shambles!