Originally Posted by theyowememoney

Wondered if anyone was having the same problem.
Today my daughters phone was 'suspended' as she had apparently exceeded her credit limit! The account is in my name but they had not contacted me. It appears that over the past 8 days due to an IT error she has been charged for EVERYTHING despite being on a contract. In 8 days she had run up £56 of calls, texts, BBM and internet use despite all this being inclusive of her package. This also ran over two months bills! and in just 5 days of this month has £40 of charges.
Despite the fact that it is there fault I wont actually be refunded this £40 untill the month after I pay it and the bill is due 28th of March so I wont get repaid untill the end of April!

I have also been unable to access the account for the phone for the past 7 hours despite the fact I can access my own phone account!

Despite asking the call centre to send me an email confirming the fault was Virgins and that I would be refunded and also emailing them asking for said same email I am still awaiting that confirmation.

On the plus side, I know the cap of £50 I insisted was put on the account actually works and didnt allow them to leave it £500 as I would have had a HUGE bill to pay this month and be severely been out of pocket.

PLEASE PLEASE all be aware of this issue as you too could be severely out of pocket!

---------- Post added at 20:52 ---------- Previous post was at 19:58 ----------

AND they have just suspended the account again! offering another free 3ootxts and minutes plus another gb to use this month which is totally useless as despite having them 4hrs ago we have exceeded the limit and my daughter goes no where near her limit each month