[m8internet]

I've been banging my head trying to subscribe to Sky Sports F1, with Virgin Media, so that it was all in place from 07 March 2012

I phoned them earlier this year (January 2012) to confirm that I could add this service when it was available
I was advised to wait until the service appeared in My Virgin Media and I could then subscribe
It briefly appeared in the middle of February, so as per the previous instructions waited until my current bill was issued
This bill then arrived, but Sky Sports F1 has disappeared again

So I submitted an order to subscribe
"Yes, we can install this for you from Monday 19 March"
"What is the point of that, I will miss the first race?"
"er, I see what you mean"

Yesterday I was advised the installation had now been arranged for Monday 09 April
"You are an existing customer?"
"Yes"

It is easy enough to change services online, so why is it so difficult for them to simply add this?
A few times each year I subscribe then unsubscribe to services, never had any issues