Thread: 4G Trials
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Old 28-02-2012, 23:47   #9
Skie
a giant headend
 
Join Date: Jan 2011
Location: Liverpool
Posts: 1,169
Skie has reached the bronze age
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Re: 4G Trials

Three, somehow, have worse customer services than VM. The only English staff they have are in Sales, so you either get them when signing up or a year after you have left them when they cold call you trying to get you back. Even their retentions are offshored, so when trying to leave you get taken around the houses via Steve and his script before you can get your PAC.

And their indoor signal strength is atrocious. I never managed to get a 3G signal indoors unless I was by a window so I left them as quickly as I could and have been fine with O2 in the exact same places with the same phone. And speaking to O2 on the phone is great.

I guess if VM do actually become a proper operator then it could be interesting. Its a very competitive market and they would have to set themselves apart from the others (and hopefully not by being worse than them).
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