Quote:
Originally Posted by Chad
It's a good read but easy to dismiss. From previous experience people who are unhappy, disgruntled or looking to let off steam are more inclined to take time out to complete a survey or give feedback than someone who is satisfied.
Virgin themselves will know over the next 6 weeks what impact the prices increase will have. I'm sure they are already monitoring and measuring trends i.e. people cancelling SKY HD at £7 or downsizing their broadband.
I for one changed my package 2 weeks ago on the back of being informed my price increase would be £5.50. Instead I'm now about £35 to £40 per month better off.
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Surely this will have a negative effect on VM. Putting the prices up has caused me to think about my service and VM will now be getting £70 less per month as a result.
Surely they'd rather have kept my extra £70 per month!? The price rises seem to have really backfired on them.