Quote:
Originally Posted by MrB
Thank you - I have been reading the 49 pages of posts but haven't spotted the explicit clarification (even checked Ben and DFs posts and feel like a stalker, but still didn't spot it  ).
The T&Cs state:
It is the either/or that is confusing - either within 30 days of being notified of the change, or within 30 days of the change actually taking effect (and if you aren't notified, within 30 days of the first bill showing the rise). So if both you could effectively cancel (30 days notice) any time between getting the letter and end April/1st May?
I was not planning to leave as I am generally happy with my services and was with my price until this rise, but am getting tempting half-price return to Sky offers and was just weighing up how long I have got to decide/take action if required.
Many thanks
MrB |
MrB
I'm sure Ben or DF will clarify at some point but I think from reading the T&Cs you've posted suggest you will be able to give notice on 1 April when the prices officially rise. If in doubt, give retentions a call on 150 and choose the option for thinking of leaving us. They'll advise you the official line and may even offer you a better deal if you tell them what Sky are offering you.
Good luck!
Superblade7