Quote:
Originally Posted by Superblade7
Mr B, have a read back through this thread as I am sure either Ben or DF clarified this previously that you could do it within X days of the changes coming into effect on 1 April.
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Thank you - I have been reading the 49 pages of posts but haven't spotted the explicit clarification (even checked Ben and DFs posts and feel like a stalker, but still didn't spot it
).
The T&Cs state:
Quote:
If we and/or Virgin Media Payments:
a. increase our respective charges under this agreement;
b. make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. make significant changes to the terms and conditions of this agreement (including the other legal stuff),
you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to us and/or Virgin Media Payments (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and this agreement. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period.
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It is the either/or that is confusing - either within 30 days of being notified of the change, or within 30 days of the change actually taking effect (and if you aren't notified, within 30 days of the first bill showing the rise). So if both you could effectively cancel (30 days notice) any time between getting the letter and end April/1st May?
I was not planning to leave as I am generally happy with my services and was with my price until this rise, but am getting tempting half-price return to Sky offers and was just weighing up how long I have got to decide/take action if required.
Many thanks
MrB