Quote:
Originally Posted by Itshim
This is the way it works the world over. Have friends working in ILRC since they left school. know there jobs inside out, So jumped up know it alls straight of Uni. Say that every one must work from a script. Which they have written with out fail every week memos are sent around saying things are wrong. However look out if you fail to tow the party line. The "big boss" in there office was promoted from custom & excise & does not have a clue is, never seen & complains about everything - Latest Memo you must give your FULL first name ie Thomas not Tom even if you never use it. Hey you can even be put on a report for not doing so.
Give power and it shows how stupid some people can be. Never let anyone who knows what they are doing( Liverpool) keep the job its cheaper to give a script and hope for the best. please note the Liverpool jobs have come to my part of the world ( better then else were but still a daft move I feel.
Feel better now that is off my chest. Sorry
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I also do not allow any of my staff to refer to themselves as "Dave" or "Andy" etc to customers. It sounds over familiar, unprofessional and slack.
Quote:
Originally Posted by Digital Fanatic
A Virgin Media Director who was in charge of closing Albert Dock and Swansea becoming a In-House centre. It was said to a group of staff, including myself.
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If you feel confident in doing so, I would be grateful if you could give me the name of the Director in pm.
Quote:
Originally Posted by TheWolf
How much difference is there in reallity to 1st and 2nd line? hardly any, although I'm sure you'll disagree. They just have a couple of more applications with a higher level of access. My guess is that 99% of the current liverpool 2nd line were originaly 1st line?? So what's the difference here? Yes it's a fresh start and a couple of knowledgeable people are leaving the company but at the end of the day nobody is irreplaceable in any job role. And correct me if I'm wrong but there are 3 or 4 staff in the Swansea 2nd line who have over 10 years service and previous experience in 2nd line when it was based in south wales a few years back?
I've browsed the Virgin forum but can't see anything alarming at all, maybe a few mistakes with grammar but so what, wasn't Albert Einstein dyslexic? he seems to have done ok for himself.
And talking of cringing, your paragraph about taking sweets from a child? That made me cringe!
See you around.
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I do not tolerate any of my staff using poor grammar or spelling mistakes in anything that can be seen externally. If this genuinely cannot be avoided eg dyslexia, they are allocated other duties. This is because poor grammar and spelling looks unprofessional and creates a bad impression of the company.
Quote:
Originally Posted by Peter_
I take it you know very little about the job 2nd line do otherwise you would not make such an assumption, our 2nd line have to be very knowledgeable and the majority are also very technically minded they are nothing like any 1st line agent either in Liverpool or Swansea.
The maybe one or two but they will have been Ex-NTL and not Ex-Telewest and all 2nd line went to Liverpool and 2 of those people you mention went with it.
Now that shows that you have either missed the relevant posts or just do not want to see them, the are a few both in the broadband and the television and telco sections, not going to post any as any bad posts are fairly obvious, also it is not just me saying this as Digi has seen some and the customers themselves.
It should have been like taking sweets from a baby, but you do know exactly what I meant so please do not try to twist it in order to fit in with your own little agenda.
In simpler terms your women especially in the ex mining villages are quite easy. 
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I am surprised to see a trade unionist making such sexist remarks.