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Originally Posted by TheWolf
How much difference is there in reallity to 1st and 2nd line? hardly any, although I'm sure you'll disagree. They just have a couple of more applications with a higher level of access. My guess is that 99% of the current liverpool 2nd line were originaly 1st line?? So what's the difference here? Yes it's a fresh start and a couple of knowledgeable people are leaving the company but at the end of the day nobody is irreplaceable in any job role.
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I take it you know very little about the job 2nd line do otherwise you would not make such an assumption, our 2nd line have to be very knowledgeable and the majority are also very technically minded they are nothing like any 1st line agent either in Liverpool or Swansea.
Quote:
Originally Posted by TheWolf
And correct me if I'm wrong but there are 3 or 4 staff in the Swansea 2nd line who have over 10 years service and previous experience in 2nd line when it was based in south wales a few years back?
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The maybe one or two but they will have been Ex-NTL and not Ex-Telewest and all 2nd line went to Liverpool and 2 of those people you mention went with it.
Quote:
Originally Posted by TheWolf
I've browsed the Virgin forum but can't see anything alarming at all, maybe a few mistakes with grammar but so what, wasn't Albert Einstein dyslexic? he seems to have done ok for himself.
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Now that shows that you have either missed the relevant posts or just do not want to see them, the are a few both in the broadband and the television and telco sections, not going to post any as any bad posts are fairly obvious, also it is not just me saying this as Digi has seen some and the customers themselves.
Quote:
Originally Posted by TheWolf
And talking of cringing, your paragraph about taking sweets from a child? That made me cringe!
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It should have been like taking sweets from a baby, but you do know exactly what I meant so please do not try to twist it in order to fit in with your own little agenda.
In simpler terms your women especially in the ex mining villages are quite easy.
