Quote:
Originally Posted by pabscars
Agreed, I just assumed that 2nd line were called that because they had the necessary knowledge to problem solve past the usual 1st line dross.
From what your saying, it sounds like the new 2nd line peeps and basically English speaking 1st line agent's on a better salary 
I would have thought a company the size of VM would have systems in place to ensure a transition of knowledge is passed on, ie retain at all cost's a certain percentage of old 2nd line staff to go down and train the new 2nd line guys. |
They wrote a handbook out for them to try and replace the knowledge and experience being lost, which is the equivalent of giving them one of those Windows books for dummies that you can buy, you need to be able to interpret the book and have at least some of your own knowledge to combine the two but in reality it will not work.
---------- Post added at 15:22 ---------- Previous post was at 15:16 ----------
Quote:
Originally Posted by TheWolf
I left VM in August, just before the announcement, kind of regret not staying now. I still have some close friends there - some in the new 2nd line and a few still in 1st line. I saw petes post on here and thought it was out of order, not all of those guys will hit the ground running but they all deserve a chance.
Thanks for the welcome btw  |
Unless you are actually aware of what the new 2nd line are replacing with regards knowledge then you cannot really comment.
Also first line agents should not have to point out which way to go when calling for help.
Also have you read some of the replies given on the community forum as even the other members are questioning some of them, some make you cringe and even I have corrected a few posts.
Just because you worked with some of the new guys at Swansea it does not mean that they can actually replace the guys from Liverpool.
Also in answer to your sour grapes jibe, if any of the Albert Dock 2nd line team had applied they would have got a job down there quite easily but strangely most have lives, families and mortgages up here so not an easy move, plus the are many jobs up here for them to apply for.
---------- Post added at 15:27 ---------- Previous post was at 15:22 ----------
Quote:
Originally Posted by Digital Fanatic
Exactly.
Myself (and I'm sure Peter) have nothing against anyone in Swansea, as I've said they nice people. It's VM thinking it's just a bit of training for a 2nd line role that's wrong.
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I have nothing against the people of Swansea as I have been down there in the past and for a young man with a Liverpool accent it was certainly a good place to have some fun with the local girls/women, I have some rather nice memories of my time down there, it was like taking sweets from a baby.
Anyone moving down there will enjoy themselves as long as they are aware of the requirement to stay for a minimum of 2 years or they will be liable for the moving expenses.
---------- Post added at 15:32 ---------- Previous post was at 15:27 ----------
Quote:
Originally Posted by RichardCoulter
Supervision can be dealt with by static and remote controlled webcams, monitoring of the quality and quantity of work done eg computer generated stats, discreet monitoring of emails written, 'phone calls etc
.
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The would be no requirement for webcams as we are in peoples homes and that would be intrusive, anything company wise would be via an intranet/workaway so they would not be able to access the employees own computer so everything the manager would see would be on the intranet/workaway.