Quote:
Originally Posted by pabscars
Agreed, I just assumed that 2nd line were called that because they had the necessary knowledge to problem solve past the usual 1st line dross.
From what your saying, it sounds like the new 2nd line peeps and basically English speaking 1st line agent's on a better salary 
I would have thought a company the size of VM would have systems in place to ensure a transition of knowledge is passed on, ie retain at all cost's a certain percentage of old 2nd line staff to go down and train the new 2nd line guys. |
You've got it in one mate. Nice people and I wish them luck, but...
They've had some training, but they had to lower the test score pass rate (by a lot!) for them, so that tells you something! lol
VM have done nothing to keep the knowledge that Liverpool had, they didn't care about loosing it... their answer to that question was "we are prepared to take the hit on this"... they have been rather foolish IMO.