Quote:
Originally Posted by denphone
You sure have got a bee in your bonnet about something you suppose to be happening Mr K as remember most things in life are ifs, buts and maybes and so far we have been told that this will not affect existing customers and thats good enough for me.
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I just don't like VM (or anybody else) being dishonest about their intentions and deliberately misleading customers.
Neil Berkett accidentally told the truth about the TiVo increase FOR ALL earlier this month. In his his carefully prepared, not 'off the cuff' statement, to investors he said 'Existing customer would be 'rolled out' onto new £5 TiVo charge when their contracts come to an end'. Strangely I don't think he thought existing customers would pick up on this. The hurried retraction (not from NB, but on the support forum) contradicting him saying it wouldn't happen to existing customers contained the 'reserve the right' proviso. i.e. no guarantee. Personally I believe a statement to investors from the head guy more than a posting on the support forum.
It's going to happen at some point, just a matter of when. If Vm are increasing prices of course it's up to them and people can make a decision, however they need to be open and honest. Customers can then make an informed choice without feeling ripped off or tied into another 12 month contract. VM might retain more customers by not taking them for fools.