[Toneboy]

I went over to online billing when they first started to use it, but they were both confusing and not always correct, plus the fact they got quite shirty when I complained about it.

The end result I told them I wanted a paper bill and have used that ever since.

At least when you get that bill in the post each month you do read and check it, where as online you have to physically make the effort go there log on, read it and possibly print it off so that it is available in front of you when you phone them.