Quote:
Originally Posted by Taf
I wonder if the move away from detailed bills is a smokescreen?
|
Nope. The bills were changed because people were complaining about 'being charged £37 for BB XL' when they weren't
So because the bills now don't breakdown the costs by service, I would expect that the thinking was the price change letters wouldn't need to either - otherwise it would turn into the 'well my letter say BB is going up by X, but it doesn't say that on my bill' type calls