Quote:
Originally Posted by m419
But they are not lying or saying anything misleading unless the customer asks can I moved back onto the free M plus package at the end, and if the advisor says yes and you clearly can't, then that is when it is wrong.
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Well yes, agents lying is always wrong
But, I would expect if it were the case that Virgin Media wouldn't allow customers to downgrade back to M, then it would part of the call for it to be proactively advised to the customer