Thread: TiVo Er...what!!?! (TiVo Service Fee)
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Old 14-02-2012, 10:02   #128
richard s
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Re: Er...what!!?! (TiVo Service Fee)
I was under the impression that VM call centres were in the Phillipines. The problem I have found with the overseas call centres is the language barrier. Though they are very helpful and understanding people. The share holders of course would like to see big returns for their bucks, but if the customers are put off buy foreign call centres.. they tend to leave.

Has VM done a customer survey in Britain asking would you prefer a UK call centre or an overseas call centre. Answer YES a UK call centre every time.
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