Quote:
Originally Posted by richard1960
Just a quick point on that DF some of the energy ompanies off shored their call centres but have bought them back to the uk now as it makes sense for them, all of my utility suppliers now have uk based call centres,and my bank Nationwide even makes a virtue out of uk call centres,surely VM could do the same as the utility companies found out foreign call centres although cheaper are not always the right way to go, my mobile phone company 3 still has india call centres though.
I must say though i have always found the indian call centres quite helpful myself.  |
Customers don't like offshore contact centres, but shareholders of companies like the savings. I left HSBC years ago due to the offshore telephone banking - they were terrible.