Quote:
Originally Posted by Digital Fanatic
Unfortunately the foreign call centres save money. They can employ something like 8 offshore agents for price of 1 uk.
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Just a quick point on that DF some of the energy ompanies off shored their call centres but have bought them back to the uk now as it makes sense for them, all of my utility suppliers now have uk based call centres,and my bank Nationwide even makes a virtue out of uk call centres,surely VM could do the same as the utility companies found out foreign call centres although cheaper are not always the right way to go, my mobile phone company 3 still has india call centres though.
I must say though i have always found the indian call centres quite helpful myself.
