Cable Forum - View Single Post - Superhub Superhub & Virgin Media Business

itcomms · 11-02-2012, 22:44

We have been on the Superhub 50MB Business package since 31-01-2012 and had problems since day 1.

keep losing connection to the internet etc. they changed our router and this still continued to happen.

I have now been called this evening saying there is a firmware issue that if you are using static IPs and using services like VoIP / VPN which uses UDP then this is the reason for the connection dropping.

its a fault with the firmware which im told is being looked into.

I have asked the question that if we turn the superhub into a gateway (Modem Only) and supply our own rotuer, (we would need to have more then the 1 static IP for this to work) would this solve the issue?

the fault is due to the L2TP Tunel and my logic is that if the fault is with the superhub firmware then why not turn the superhub into a modem only and suppy our own router which will then manage the L2TP Tunel would this give us a stable connection.

VM said in therory yes, but will get this confirmed this week.

I have however been offered the option to downgrand to the 10MB service which will use the standalone modem and solve the issue until the firmware is fixed.

11-02-2012, 22:44	#170
itcomms Inactive Join Date: Feb 2012 Services: 50MB Virgin Business Internet Posts: 30	Re: Superhub & Virgin Media Business We have been on the Superhub 50MB Business package since 31-01-2012 and had problems since day 1. keep losing connection to the internet etc. they changed our router and this still continued to happen. I have now been called this evening saying there is a firmware issue that if you are using static IPs and using services like VoIP / VPN which uses UDP then this is the reason for the connection dropping. its a fault with the firmware which im told is being looked into. I have asked the question that if we turn the superhub into a gateway (Modem Only) and supply our own rotuer, (we would need to have more then the 1 static IP for this to work) would this solve the issue? the fault is due to the L2TP Tunel and my logic is that if the fault is with the superhub firmware then why not turn the superhub into a modem only and suppy our own router which will then manage the L2TP Tunel would this give us a stable connection. VM said in therory yes, but will get this confirmed this week. I have however been offered the option to downgrand to the 10MB service which will use the standalone modem and solve the issue until the firmware is fixed.