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dodgem22 · 10-02-2012, 15:54

Even some of Virgins staff are confused about just what the increases are (this is not a dig at any virgin staff but the billing system which the member of staff said confuses them to). I was just told my increase is £11 a month but the other day was told it was £3.50 just seems to be total confusion.
I have worked in a front line Call centre and I really do not envy Virgins call centre staff at the moment and have total respect for them.

I phoned today to get a breakdown of each cost that is when I was told the increase is £11

10-02-2012, 15:54	#445
dodgem22 cf.addict Join Date: Mar 2007 Location: staffordshire Services: virgin tv phone and broadband giff gaff mobile Posts: 281	Re: TV price rises Even some of Virgins staff are confused about just what the increases are (this is not a dig at any virgin staff but the billing system which the member of staff said confuses them to). I was just told my increase is £11 a month but the other day was told it was £3.50 just seems to be total confusion. I have worked in a front line Call centre and I really do not envy Virgins call centre staff at the moment and have total respect for them. I phoned today to get a breakdown of each cost that is when I was told the increase is £11