Quote:
Originally Posted by Hugh
But only the service(s) with a price increase...
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It may be a daft question, but as the new billing system does not identify what you are paying for each service, how can VM differentiate and say that you could only cancel those services with the price increase? As far as customers are concerned, they are in a contract for a bundle of services (on my bill it shows a bundle price with the telephone line as a separate entry but I agreed to the total price including both elements) - you can't have it both ways - either it is a bundle with a price of £X overall that you are paying for, or it is 2/3 or more separate services, in which case show how much the customer is being charged for each service on the bill.
Pointing to the published "tariff" does not help as that again has different prices depending on whether you buy individually or as a bundle, and that does not take into account any other discounts - customers have contracted for the whole bundle, therefore the published tariff for the elements is irrelevant. When you go to McDonalds, you either buy a Big Mac at one price, or a meal deal with fries and a drink at another, it is up to them whether they put up the price of the Big Mac, fries and drink, and also whether they put up the price of the Meal Deal which is a separate pricing decision ...
Out of interest, will price rises affect Mates Rates/Retail Partner Rates as well? And if you have just been locked in for a new 12 or 18 month minimum term contract, does the price rise apply? People were also recently reporting deals agreed with retentions for 2 years - are they affected? When you take out a year's subscription to a magazine, mobile phone, insurance etc - you are in many cases agreeing to pay £X per month for the term of that contact - all things being equal (i.e. you don't change anything) the price should remain for the term. What VM choose to charge new customers, or those outside a contract, is a separate issue as you agree to the price/contract at the point you take the contract out.
Many thanks
MrB