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MovedGoalPosts · 08-02-2012, 17:55

Why have the line reinstated if it's not going to be used. Every chance that if someone did want it at some time in the future a fault would have developed sopmewhere that would need it replaceing at that futuer use date. Just seems rather wasteful of effort to me.

A lot of companies describe stuff as "installation" fees. BT used to have a fairly "reconnection" fee too. Virgin Media have often also charged installation fees for services like the hubs and TiVo. None of these meant you owned the kit of had a permanent right to them. Perhaps though the companies involved need to use better English to desribe why the charge arises and what it covers to avoid these frequent misconceptions from their customers.

08-02-2012, 17:55	#27
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: BT say no Why have the line reinstated if it's not going to be used. Every chance that if someone did want it at some time in the future a fault would have developed sopmewhere that would need it replaceing at that futuer use date. Just seems rather wasteful of effort to me. A lot of companies describe stuff as "installation" fees. BT used to have a fairly "reconnection" fee too. Virgin Media have often also charged installation fees for services like the hubs and TiVo. None of these meant you owned the kit of had a permanent right to them. Perhaps though the companies involved need to use better English to desribe why the charge arises and what it covers to avoid these frequent misconceptions from their customers.