Quote:
Originally Posted by denphone
Then he or she should not be doing the job if they can't explain fully to the customers where they stand on the planned price rises in April.
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I agree. There's various changes coming soon to TV and broadband pricing, not to mention a few tweaks to phone costs. People who are currently out of contract, or will be soon, are considering their options before the changes come into effect. People need information to help them made an informed decision and should be able to ask their provider up front and expect a clear and concise breakdown.