Quote:
Originally Posted by Peter_
I spoke about the boxes not always being new which is a fact and being told otherwise is down to the sales department not the installers who can only do what is on their docket.
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I didn't have a major issue with what you said Peter, I just think the OP deserves the right to have a moan if he's been treated badly, and a simple apology from someone within VM's inner sanctum would have probably sufficed.
I was just thinking from VM's perspective, it can sometime's be the little things that make all the difference, and engineers being polite to customers even if they're complete tools is part of the job I would expect.
Clearly the manager had a sense of duty to try and resolve the issue, but could of handled it a bit better.
Oh and lets not forget, undertakereddie could be one of the last guys we bump into on this mortal coil, so go easy guys or he might give a little payback lol
