Cable Forum - View Single Post - TiVo Complaint About Virgin Media Engineers!

**Hugh** · 04-02-2012, 11:07

Agreed that there seems to an confusion by VM over the work ordered, issued, completed / not completed, and then apparently resolved by the Manager.

However, we are only hearing one side of the story, which is why I thought it unprofessional / inappropriate if the Manager did make those comments.

It would have been equally inappropriate if he had made comments to the installers along the lines of "this is a difficult customer - other VM colleagues are always complaining about his attitude".

A manager's job is to investigate and resolve issues, not pre-judge them.

04-02-2012, 11:07	#22
Hugh laeva recumbens anguis Cable Forum Mod Join Date: Jun 2006 Age: 69 Services: Premiere Collection Posts: 44,046	Re: Complaint About Virgin Media Engineers! Agreed that there seems to an confusion by VM over the work ordered, issued, completed / not completed, and then apparently resolved by the Manager. However, we are only hearing one side of the story, which is why I thought it unprofessional / inappropriate if the Manager did make those comments. It would have been equally inappropriate if he had made comments to the installers along the lines of "this is a difficult customer - other VM colleagues are always complaining about his attitude". A manager's job is to investigate and resolve issues, not pre-judge them. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.