Thread: TiVo Complaint About Virgin Media Engineers!
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Old 04-02-2012, 10:43   #19
kop32
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Join Date: May 2009
Services: Sky Q Silver, 2 x mini boxes,VM 150mb broadband and VM phone with anytime calls.
Posts: 472
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Re: Complaint About Virgin Media Engineers!
I had an Engineer call on Friday and I must say the whole process was fantastic,I called faults on Thursday as my Broadband kept dropping out,the Guy asked me to check some settings on my modem page,he diagnosed that my power levels were way to high (14.2 minimum),anyway,he booked an Engineer visit between 8-12 on friday and on Thursday night I recieved an automated call asking if i still required a visit (Yes),Friday morning @ 08:15 I recieve a call from the Engineer to ask if it was ok to call in the next 5 minutes (Yes),he called put on over shoes,fixed the fault,left his number and said "call me anytime if this fault re-occurs".

Now that is excellent customer service, well done VM Faults Dept.
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